Although we are committed to ensuring the products you purchase from us are picked and packed with the utmost care, there may be times when there is a need for a refund or a replacement.
The following information explains our returns and replacement policy, however, if you need any further advice please send your question in an email to hello@theindianconnection.co.uk
In the unfortunate event that an item has arrived damaged or faulty, you must contact us within 5 working days from the dispatch date via our online form located here. Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions. We will send out a replacement and cover the delivery cost or provide a refund.
In the unfortunate event that an incorrect item has been received or there are items missing from your order, you must contact us within 5 working days from the dispatch date via our online form located here. Once we have received your return request, we will send you an email with information on what to do next. Please do not return any item(s) to us until we have provided you with further instructions.
As we have a B2B (Business to Business) relationship with you, we do not offer refunds if you change your mind and no longer require the products supplied. B2B suppliers are exempt from Consumer Contracts (formerly distance selling) regulations.
If you would like to discuss this further, please send an email with your query to hello@theindianconnection.co.uk
In the unfortunate event that you have not received your order, please contact our Customer Care department via email hello@theindianconnection.co.uk
” A big thank you for my order. It was like Christmas!! Everything looks brilliant; I can’t tell you how pleased I am. Thank you! “
” I recently placed my first order with The Indian Connection and I have been really pleased with the stock and the delivery time.”
” One of the best wholesale companies I have come across in over 30 years. A regular customer, thank you Indian Connection! “
” Their superb range of products and friendly support has helped me develop a vibrant high street offering! “
” In India I was in oil heaven, the freshness and quality I have not been able to get. Your oils are it!! Wow, I will be stocking! “
” Our order arrived really fast, and that we’re very pleased with everything. Thank you! Best wishes from Denmark .”