FAQ’s

FAQ’s

WHO IS ELIGIBLE TO MAKE PURCHASES FROM INDIAN CONNECTION?

We exclusively cater to trade businesses, ensuring our customers receive optimal prices and a seamless buying experience. New customers will receive a welcome contact to confirm their trade status upon registration. Click here to register, a quick process!

WHAT IS THE MINIMUM ORDER REQUIREMENT?

For UK mainland customers, there is no minimum order policy. However, orders below £50 excluding VAT incur a small £5 surcharge. Details of our complete minimum order policy can be found here. For EU and Northern Ireland customers, a minimum order of £150 is applicable due to VAT regulations. We monitor legislation closely and adjust policies as needed. Read our EU order policy here.

WHERE CAN I VIEW NEW PRODUCTS?

Our website is regularly updated with new and restocked items. Check the website and explore our ‘Just Arrived‘ section for the latest product ranges.

WHEN WILL [ITEMS] BE RESTOCKED?

Individual listings include arrival dates if products are in transit or on order. Please note that stock due dates are approximate and subject to change. Utilize the “notify when back in stock” button for out-of-stock items.

HOW CAN I VIEW PRICES?

All prices are visible on our website. Register an account for special offers and discounts.

HOW DO I PLACE AN ORDER?

The most convenient method is through our user-friendly website, regularly updated with new products. Alternatively, orders can be placed by phone at +44 (0) 1752 698 100 | +44 (0) 1752 698 101.

WHAT ARE YOUR DELIVERY CHARGES?

Delivery charges vary by country and delivery option. UK customers (excluding Highlands, Islands & Northern Ireland) enjoy free delivery on orders over £100 plus VAT. For comprehensive delivery information, including international shipping, click here.

VAT AND DUTY

Website prices exclude VAT. A 20% VAT is added in the shopping basket at checkout. Non-UK invoice addresses follow the tax rules of their country. Learn more about Brexit changes here.

HOW DO I PAY FOR MY ORDER?

Securely pay with major credit/debit cards (Visa, Mastercard), PayPal, or BACS. We do not accept American Express. Receive an email confirmation with order details when dispatched.

HOW DO I APPLY A PROMO CODE?

During checkout, click the purple “add it” button. Promo terms and conditions apply, detailed here. Exclusive promotions for mailing list subscribers; join here for updates.

HOW QUICKLY DO YOU DISPATCH ORDERS?

Goods dispatch within one working day. European orders usually arrive within 2-3 working days. Delivery times and prices vary; view options here.

WHEN WILL I RECEIVE MY ORDER?

Standard delivery times vary by country, with standard UK delivery taking 1-2 working days. Select delivery dates during checkout. Details can be found here.

WHAT COURIERS DO YOU USE?

UK parcels are sent via Parcelforce, Royal Mail, and DPD, with tracking numbers provided. EU deliveries, in collaboration with UPS, may experience longer delivery times due to border complications.

CAN I COLLECT MY ORDER?

Yes, orders can be collected if placed before 1 pm (ready by 3 pm on the same day) or after 1 pm (ready the following morning). Collection at our office during working hours, Monday to Friday, 8:30 am – 5:00 pm.

WHAT IF ITEMS ARE OUT OF STOCK?

We’ll notify you of out-of-stock items, providing the option to remove or backorder. No charges for removed items.

WHAT IF AN ITEM IS DAMAGED OR MISSING?

Report damaged/faulty items within 5 working days for a replacement or refund, with covered delivery costs.

DO YOU OFFER DROP SHIPPING?

Currently, we do not provide drop shipping services.

CAN I USE YOUR IMAGES?

Feel free to use product images, but our logos and lifestyle images are copyrighted. Request high-res images for specific products here.

DO YOU OFFER LIVE STOCK FEEDS?

Stock levels are visible on individual product pages for easy planning.

WHICH TRADE FAIRS DO YOU ATTEND?

We are not currently participating in trade fairs. View our latest stock on our website.

DO YOU OFFER EXCLUSIVITY?

Unfortunately, we cannot provide exclusivity due to our evolving product catalogue and extensive customer base. For bespoke designs, contact us here.

WHAT ARE RECOMMENDED RETAIL PRICES (RRP)?

Set your retail prices based on your market, overheads, and competition. A general rule is to multiply the wholesale price by 2.4. Learn more about pricing here.

ARE WEIGHTS/MEASUREMENTS ACCURATE?

Weights and measurements are approximate, especially for natural materials. Details are provided in grams and centimetres on the website.

WHAT ARE YOUR BUSINESS ETHICS?

We prioritize ethical supply chains, requiring suppliers to adhere to our standards outlined in our Ethical Trading Policy. Regular visits ensure compliance.

REGISTERING FOR EMAIL NEWSLETTERS

Opt-in to our newsletter during account creation or anytime by clicking here. Unsubscribe through email or contact Customer Care.

OIL BURNER AND CANDLE SAFETY INFORMATION

We supply products with standard safety warnings. Follow safety guidelines provided for candle holders and oil burners. Always prioritize safety when using these products.